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Refund policy

Return & Refund Policy

Effective Date: July 2, 2026

At Ayuronix, customer satisfaction is our priority. We strive to provide high-quality Ayurvedic and wellness products that meet our quality standards. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through our website.

By placing an order with Ayuronix, you agree to the terms outlined in this policy.

Eligibility for Returns

Due to the nature of Ayurvedic, wellness, and personal care products, returns are accepted only under specific circumstances.

You may be eligible for a return or replacement if:

  • You received an incorrect product.

  • The product was damaged during transit.

  • The product was defective upon delivery.

  • The item delivered is different from what was ordered.

  • The product has expired or is nearing its expiry date at the time of delivery.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all labels, seals, and accessories intact.

  • Be accompanied by proof of purchase or order confirmation.

  • Be reported within 48 hours of receiving the order.

Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned or exchanged unless they were received damaged, defective, or incorrect:

  • Opened or used products.

  • Products with broken safety seals.

  • Products damaged due to misuse or improper storage.

  • Items returned without original packaging.

  • Products purchased during clearance or special promotional sales (unless defective).

  • Gift cards or promotional items, if applicable.

How to Request a Return

To initiate a return request, please contact our customer support team within 48 hours of delivery.

Please provide the following details:

  • Order Number

  • Full Name

  • Registered Mobile Number or Email Address

  • Reason for the return request

  • Clear photographs of the product and packaging

  • Images of the shipping label, if applicable

Our team will review your request and provide further instructions if your return is approved.

Inspection and Approval

Once the returned product is received, it will undergo a quality inspection.

If the return request meets the eligibility criteria outlined in this policy, we will proceed with either:

  • A replacement of the product (subject to availability), or

  • A refund to the original payment method, as applicable.

Ayuronix reserves the right to reject return requests that do not comply with this policy.

Refund Process

Approved refunds will be initiated after the returned product has been inspected and approved.

Refunds are generally processed within 5–10 business days from the date of approval.

Depending on your payment provider or bank, it may take additional time for the refunded amount to reflect in your account.

Refunds will be issued using the original payment method used during the purchase.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method after the necessary banking details have been verified.

Replacement Policy

If the received product is damaged, defective, or incorrect, Ayuronix may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer:

  • A similar product of equal value, or

  • A full refund, at our discretion.

Cancellation of Orders

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method within 5–7 business days.

Damaged or Incorrect Deliveries

If you receive a package that is visibly damaged, tampered with, or contains the wrong product, please notify us immediately.

We recommend taking photographs of:

  • The outer packaging

  • The shipping label

  • The product received

  • Any visible damage

Prompt reporting helps us investigate the issue efficiently and process your request without unnecessary delays.

Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is due to:

  • An incorrect product shipped by Ayuronix.

  • A damaged or defective product.

  • A shipping error attributable to Ayuronix.

If the return is approved because of an error on our part, we will also bear the applicable return shipping cost.

Fraud Prevention

Ayuronix reserves the right to decline return or refund requests in cases involving:

  • Repeated or excessive return requests.

  • Suspected fraudulent activity.

  • Products intentionally damaged after delivery.

  • Claims made with insufficient supporting evidence.

Limitation of Liability

Our liability is limited to the purchase price of the product ordered.

Ayuronix shall not be responsible for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.

Policy Updates

Ayuronix reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us.

Ayuronix Lifesciences Pvt. Ltd.

Email: info@ayuronix.com

Phone: +91 8595606864

Website: https://ayuronix.com

Address: D-1/170, Street No. 3A, Ashok Nagar, Delhi – 110093

Our customer support team is committed to resolving your concerns promptly and ensuring a fair and transparent return and refund process.